The Bridal Emporium

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I deeply regret going to the Bridal Emporium. I purchased a dress there and subsequently had alterations done by their seamstress, Summer. The alterations were terrible. It took 5 weeks to get my dress back (4 weeks until I was contacted and about 1 week to get schedules lined up). When I got it back it did not fit (2 weeks before my wedding)!

Summer had to literally squeeze me into the dress. I complained of difficulty breathing. Summer’s solution was to make a minor adjustment (moving the small top clasp). My rib cage was sore for hours after having the dress on.



Long story short, I went to the bridal shop nearly every day for a week – working with the owners and the seamstress to try to obtain a reasonable fit.



After 3 rounds of alterations, the dress was still not right. The owner had to have another employee assist her to even get the dress zippered. I had my fiancé come with me later the same day and he could barely get the dress closed (he commented that he was worried he was hurting me by even zippering the dress). Both the co-owner Mary Ann and the seamstress Summer told me there was nothing more they could do. It was obvious that this was not true, the dress could have been let out more. But I could not force them to do the work (and I had already paid everything in full).



It was so bad that my fiancé and I immediately went to another bridal shop in Lancaster and purchased a new dress (this was about 1 week before the wedding!). They did an excellent job, and I wish I would have only worked with them.



I cannot put into words the amount of stress that was caused by the Bridal Emporium (right before my wedding). The dress was not wearable and they refused to give me a refund. It was an absolutely terrible experience. I wish I had heeded a prior review that implicated Summer and the shop for poor work on alterations.

This place was fantastic! They were all so sweet and very helpful. I'm so glad I found my wedding dress here. I highly recommend them to anyone! They have a lot of selection as well. I wouldn't have changed anything about my experience. Thanks so much for being a big part of my wedding!



:)