Chevron

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After paying $28.76 on my credit card for gas this morning, I was notified by my card company that an additional charge was applied to my credit card for $101. I was told by Mr. Chow, the Mgr at Chevron, that the $101 was a pre-authorization charge and should drop off my account within 5 days.. WTH? I'm told by Chevron they charge this $101 pre-authorization so that people with SUV's and large trucks can fuel at the pump without coming inside... My car holds 16 gallons and costs just under $50 to fill with mid-grade. I resent the fact that Chevron has submitted a pending charge against my credit card for this additional $101 (It makes no difference that the charge will be removed within 5 days) I should not be forced to have additional $$$ pre-authorized against my credit card so that people with bigger tanks have the convenience of paying at the pump. I'm told if I don't want the pre-authorization against my card, I must come inside, stand in the long line, and pay the cashier. I AM DISABLED. Paying at the pump is not a convenience for me, it's a necessity, and now I have to get my disabled body into the store to stand in line to avoid the $101 temporary charge against my card so that people with SUV's and large trucks don't have to come inside to pay??? I will not be coming back as they have made it too difficult for me as a disabled individual to make a purchase without having my credit card tied up with a temporary charge in a large amount.



I asked for their corporate number so I could file a complaint and was refused. Mr Chow told me that they would only tell me the same thing as he. He was quite upset, yelling at me, telling me I wasn't listening to him. After much persistence he gave me a number, not their corporate number, but a number for another

Chevron Station. Absolutely horrible customer service, and complete disregard for their disabled patrons. FAIL.FAIL.FAIL I would give them a 0 rating if I could.

love their service and fuel