Burkholder's HVAC

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When I moved into my new house I had burkholder's come over to fix my air conditioning issue. The tech arrived and said he fixed the issue and talked me into a maintenance plan. Several days later s second tech came out and said the first guy didn't know what he was doing. He said that he fixed the problem and would be back in a couple days with the filters because he didn't have them with him. That was the last time I saw anyone from burkholders. Despite paying over $800 up front for a maintenance program, they have either no-showed or cancelled every appointment attempt since. After multiple attempts to reschedule, they said their next appt is now 2.5 months from now. They say it's not their policy to refund the maintenance fee even though no work has been done and they are either unwilling or unable to hold up their end of the contract. There are a lot of options out there and I obviously chose the wrong one. Hopefully this prevents someone else from making the same mistake I did.

I have only high praises for Burkholder's professional staff. From start to finish, all the Burkholder employees were amazing. From salesman, to the HVAC installers, to the office personnel -- everyone was very accommodating.

I chose Burkholder's after receiving estimates from five other HVAC companies. What finally sold me on this company were the service reviews that I read on the Internet.

I needed help when my 25-year-old AC bit the dust and Burkholder's rescued me from the humid heat in a very timely manner. The installers were friendly, professional and answered all my questions. They are a great team, and I would certainly recommend them to anyone.