Buss Paints

Write a Review610-965-5466

CLOSED NOW - Opens at 7:30am

After purchasing all my paint and supplies for a new home construction job I found that the whole-house matched paint color was slightly off. Things happen when matching and I had no intention of asking for corrected paint, nor my money back. I did, however, go back to the store to offer feedback regarding two paint brands that don't seem to color match well in the chosen white color I had purchased. Perhaps this information would help the store or a customer avoid a similar situation in the future.

Instead of accepting the feedback I was informed by the man working at the counter that my assessment was incorrect. Despite arriving with samples the next day I was STILL told I was incorrect, that formulas had changed and the paint I felt matched wonderfully (that I purchased from Buss) must have been the wrong color, thus making everything else I purchased from them look wrong. I presented clear visual evidence and was still met with an inability to own up to the issue.

I love Emmaus and support the town by buying local whenever I can but after this experience I will be looking for another paint supplier.

Maybe if I was a contractor, or not perceived as an unknowledgeable female, I would have received better service. I would suggest saving yourself the time, money (same and similar paint supplies can be purchased at least 20% cheaper from big box home improvement stores or Sherwin Williams) and headache and shop somewhere else.