Hidden Valley Bicycle Store

Write a Review760-746-1509

CLOSED NOW - Opens at 9:00am

I am the un-proud owner of an InSTEP jogging stroller. One of the inner tubes busted. We were unable to fix it, so we needed to replace the inner tube. Turns out that the size 10 x 2" is a rather unusual size. The manufacturer InSTEP apologized to us, stating that they did not offer replacement tubes that size. Well, thank you very much for the "outstanding" customer service, IN STEP!

Anyhow, I called around and must have spoken to personnel at least 30 local bike and scooter shops. Hidden Valley Bicycle was only 1 of 2 shops who offered to come up with a solution and make my stroller functional again. Since they didn't ahve the 10" in stock and also were not able to find it at one of their distributors, their recommendation was to use a 12" and make that work. I was told to come by and they will take care of that for me.

Nice customer service. Thank you!

They completely replaced my shifters and breaks. And did a great job for a reasonable price. I would take my bike in to have it worked on here again.