BMW of Escondido

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CLOSED NOW - Opens at 8:30am

Mislead to make a sell - DONT TRUST ANYTHING THEY SAY!

I recently purchased a 2014 BMW M5 from this dealer. I live in east coast and my first impression was that the sales rep (neil) and sales manager (Peter who is also relative to owner of dealership) were pretty nice and being honest when they interacted over the phone with me. I traveled to California to check the car out and notice it had a lot of carbon fiber parts on it. Knowing how expensive it is to replace these items if damaged I asked the sale rep (Neil) if they were covered under the remaining 2.5 years MFG warranty. He stated YES flat out. All documents that was provided never showed that parts on car were not covered therefore I trusted them and purchased the car (not cheap car either). When I received the car a week later and drove it for couple of days I notice the mirror caps that were carbon fiber were coming loose. I took the car to local dealer and was informed they needed to be replaced and they were not part of car covered by BMW warranty. I reached out to Mo (General manager of dealer), Neil (sale rep), Peter (sales manager) and even Barbara who was their customer relationship owner ... none would take my call or return on my messages. I now am stuck with paying out of pocket $1100 to fix the problem - The people and dealership here are not trust worthy or professional. All they care about is transaction and $$$ from you. I personally would never recommend to friend or family to every purchase a car from these people and If I were you reading this review - AVOID them or you will be sorry.