Kiefer Mazda

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I've been looking for a newer car for a very long time. I've been to a handful of different car lots and they all said the same thing. I was told I didn't have enough credit I needed a co-signer and much more. To me they weren't willing to work with me. Then I went here and I was helped right off the bat, with a smile and a guy who was willing to help me with what I needed. I loved my time there and I will be coming back for more business in the future :). I love the car I left with and I loved dealing with all of them.

My daughter was looking for a good used car. We called Kiefer Mazda about a car they listed for sale on the internet. It was no longer in stock. The sales person asked our criteria (good, reliable car under $5k with under 100k miles) and called a few hours later to tell us they had a 2002 Ford Taurus they'd JUST gotten in. It was close to our price range, in excellent condition, under 78k miles. We went to the lot, and during the test drive, my daughter noted that the heater wasn't getting hot - it was warm, but not hot. We were told the car just needed to warm up more. After the test drive, we looked the car over, noticed water in the left hinge area of the trunk, and the door ajar idiot light staying on. We discussed buying the car if they'd repair both trunk leak and door ajar issue. After being told that the car was really $6999, not $5999 -- that the sales person had misread the sticker price-- and that for the price of $5k, they couldn't afford to affect any repairs, we left the dealership. The next morning, the sales person called and told us that they would make the repairs and sell us the car for $5k, but that my daughter would have to make an appointment for the next week to complete the repairs. My daughter went to the dealership, signed the papers and took the car home. On the drive home, she noted the heater was blowing cold air when the car was not moving, and only blowing warm air when moving. We immediately called the dealership and were told to bring the car in for repairs the next day. We did so noting that if the heater was not fixed, we wanted our money back. When the dealership called the next day, my daughter was told that only the trunk leak was repaired because she had signed the purchase papers stating the vehicle was bought “as is”. I personally talked to the manager and when I asked how they could sell a defective car; one with a defective heater in the dead of winter, to a young woman with a brand new baby, I was told that Kiefer was “forthcoming in their disclosures that the car was never mechanically checked, that it was one they were taking to auction, and that we had bought it prior to auction with no guarantees it would drive once off the lot”. We were NEVER told the car was slated for auction, and while the document said “Kiefer Mazda did not complete a safety check of the vehicle”, no one EVER said it had not been MECHANICALLY checked - in fact, we were told that it was such a clean, wonderful car that they were doing US a favor selling it to us! Any further discussion was met with “she bought the car as-is”. This, to my mind borders on fraud and criminal conduct. Kiefer Mazda is NOT an honorable business, and is staffed by liars with no moral conscience. This is NOT good customer service.

Whatever you do, DO NOT BUY YOUR CAR HERE!!! They will rip you off and screw you over!!!! We were treated with the worst customer service I have ever been witness to. When we test drove the car the tire pressure light was on, and we mentioned it to the salesman. He said that some of their competators would go around and let air out of the tires. (seriously?) We came back an hour later to test drive it again and the light was off. My husband looked the tires over multiple times everytime we looked at the car. When we test drove it the second time the front tire looked better than the first time. We drove the hour home and the tire was a little low again. By the morning it was totally flat. We took the tire somewhere to see if it could be repaired, but it was unrepairable. We called the dealer where after talking to seven different people was finally told we would be taken care of. The service man said that it was a problem before we bought the car. All we have to do is drive back up and they would replace the tires (It's an AWD so if one tire goes bad you have to replace all of them). We then got a call the night before we were supposed to drive back where they asked what the tire size was, making sure they had it in stock. We called back the next morning where, after talking to several more people, we were told they could do nothing for us. Four tires was too expensive for them. No Duh!! After we had allready put a large sum of money down on the car plus four new tires?!!! They are just a bunch of back-stabbing sales people tiring to suck as much out of you as they can!!!

This place was horrible!! They sold me a vehicle that needed work and they knew it, when brought in to diagnose they told me I had to pay for it all! So we traded in the vehicle for another vehicle and they cheated me on the trade in,,,I owned the first vehicle for about a week... so I am now 7000 upside down on my vehicile.

the commercials say that they can help anyone get out of an upside down loan up to $7000 upside down and with a credit score of 680+ or they will pay your next months car note... I completely qualified. So I went in they got me in a 2011 we signed the contract and I drove off with my new car...less than 2 weeks later, I get a call- they need me to come in and talk in person because there is a problem with the loan, so I go in and they demand $1700 or the car that evening...I dont have either with me so they let me go home and think about it. The next day I call to see if a better deal can be made and when I get the call back they yell at me stating that the car needs to be brought in within the next few hours, So, I finally let the finance guy know what I think of him and the sales manager but agree to have the car back this evening- when I got there the finance guy had to leave because of an "emergency" and the sales manager walks back into his office

VERY BAD BUSINESS and VERY UNPROFESSIONAL - DO NOT WORK WITH KIEFER MAZDA