Professional Photocopy

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They completed the service and then they provided an electronic copy of the document and I continued to file with the local courts. I was notified by the return service that the document was filled out incorrectly and I needed the original document filed. The error was not filling in the service address and when told of their error they asked ME which address they should put in the missing location. All proof of service documents in the state of California needs proof of whom they served, when, where, and how and they should have known, as a process serving company, those simple details. I was unaware of those exact requirements until I researched this myself because I had faith they knew how to properly do the job I paid them to do. I reached out to this company and they provided an electronic copy of the revised document for my records and told me they would send the original. 11 days later I had still not received the original document and reached out to the company. They made no apologies, only reassurances that it was sent a few days after I requested the original be mailed to me. I received the original document a few days after my follow up email with a postage date from the date of my follow up email, not the original date that I requested the original be mailed to me. They had lied to me about when it was sent and it in fact had not been sent until I followed up. I requested assistance with no further charge because they had successfully done in person service but due to two of their own errors I was unable to file the paperwork successfully. They responded to my email 5 days later stating they attempted service 5 times and that's why it took so long to receive my paperwork and said if I needed further service I would need to pay the full $75. They additionally pointed a finger at me and said I had not provided a deadline to them, even though a deadline would be moot if they had done their jobs correctly, and they took no responsibility for their errors.