Aspen Dental

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I went in to get a filling and teeth replaced in the front of my mouth in 2016 and paid cash for the work I had done and had insurance they said that that was the balance but one year later I got a bill for 10148.00 Needless to say I was shocked So I called and they looked into it and they said that they were very sorry that it was their fault they understood the insurance company wrong they said they would take care of it and that I would not have to pay this but they kept sending me bills so I kept calling because of coarse I was very concerned because I had very good credit but in the end corporate didn’t not ok it so my credit got damaged because of their bad business. I am very let down by all of this and would not recommend anybody to go there if they have insurance !

Jodi the hygienist and the dentist, forgot her name, was wonderful. The office manager Megan refused to let me get any treatment done because my insurance company was closed for the day. That really makes a lot of sense They tried so hard to help me, management is what's wrong with that place. Every other dentist in the entire universe bills your insurance and then you're left with the remainder. I have never heard of coming up with $500 upfront to get myself treated for what I know is covered. Well I will take my good insurance to a local dentist and Aspen will get none of my money!

The office manager here is absolutely horrible! What a whack-job, she has no clue how to run an office and tells you lie after lie regarding pricing and billing issues. Also this place doesn't have a dentist so you are probably getting worked on by someone they hired off the street or possibly a dentist who didn't pass dental school. Go to a private practice and be safe.

This place is a zoo. They say thy take walk-ins but yet they take forever to see you and them you are seen in the chair for like 5 minutes and then wait another hour for the office manager Megan to come talk to you about treatment you dont even want. She is too immature to be in charge at that office. The only intelligent person there is the hygienist and she had to apologize for her incompetent staff more than once. Listen to the other reviews and don't go.

Not an organized office at all. They do not even have a dentist employed there it is whoever decides to show up for the day. Your appointment is confirmed when they know they may not have anyone to treat you. Would not recommend this dental office.

This place was like being at McDonalds on your lunch break when 6 bus loads of people got dropped off with 2 employees that didn't know their behind from a hole in the ground. Office was unorganized, staff was stressed and my room was completely unsanitary. Won't go back here ever again.

I have never been so insulted in my life, incompetent staff messed up my bill 3 times and now I went to collections for treatment I never even had done. Do not ever go here, complete scam!

The only good thing I have to say about this office is that I got free xrays. I waited for the dentist so long I had forgotten why I even went in the first place. I asked the girl up front if I could have my xrays

to go somewhere else. I took them to another dentist and he laughed and said they are no where near clinically diagnosable. That place is a complete unorganized ripoff.

Don't bother with this office, waste of time. Terrible office service and bedside manner. East side Aspen location is much nicer. I heard this office was shutting down soon due to cross contamination. Don't risk your health!

Most unprofessional dental office ever. I went there yesterday for new patient exam and the dental assistant didn't even know how to take my xrays, the hygienist had to come help her and come to find out the film was upside down. They must not require any educational background or experience to be employed here. After they finally got my xrays she sat me in a room and then forgot about me. I finally snuck out ad left, I felt so uneasy I couldnt go through with the exam.

Very unprofessional office, I returned after 5 years of my first visit which from what I remember was okay, or I wouldn't of wanted to go back. I had a very infected tooth that any doctor to look at. After examining me he said he could get the tooth out. He said the treatment Cordinator would be right in to get me set up. Well she never came in. Finally an assistant came in and he told me our manager is on a conference call I apologize for the way she should not be too much longer. I was developing a migraine because of the pain from this tooth was so bad, I finally got up walked around the office and found that assistant and asked him to please get me set up himself and if I need to pay I'm ready to go ahead and do that. He said he's not allowed to touch me until the office manager comes in. I begin pacing by her office staring at her on the phone. What kind of company has conference calls in the middle of patient care? Completely unprofessional. I left and went all the way over to Illinois to a clinic in Harrisburg to be seen. I am extremely upset. After reading the reviews below me I realize that I was a fool to even go back there. Please don't make the same mistake I did people run away from the place.

If you go here plan to wait around all day. They tell you your appointment is at a certain time but fail to tell you 60 other people were told to come in at the same time. Then doctor won't touch you until you have a meeting about pricing with the office manager. I was there at least 4 hours yesterday and for nothing Because they never got around to telling me a price. I left and went to the USI dental clinic and had much better service, for FREE!

I made an appointment with Aspen dental because I had a severely abscess tooth and my regular dentist could not get me in for weeks. After I got checked in and my x-rays taken doctor examined me and assured the tooth would be a simple extraction and could have it out today. He said please wait for the manager to schedule you and go over payment and then I will be back. Well I waited in that room for over an hour. I got up to use the restroom and at that time asked the front desk girl when the manager would be available, and she told me she was at lunch and will be back at 2. It was now 1:05. I told the front desk girl I would be back then. During that time I tried to call and get in with my other dentist, still he was booked. I had no choice but to wait till 2. When I returned at 2, The office manager was at that time busy with another patient. I just could not win that day. Finally when she came out to get me at 2:30 she told me they did not have time to pull the tooth and I have to be scheduled Friday. I explained to her I have been patiently waiting for a long time and I was aware of the long wait but this is ridiculous and I will be going back to my regular dentist thanks for nothing. Don't waste your time, they do not have a clue what's going on in that office.

This place was horrible! The girls that checked me in were nice but then they all started getting cranky rushing me through because they had too much going on or something. After the dentist told me what my tooth needed to save it he just left and they kept saying I had to wait on the treatment coordinator to take my money and go over finances first. After I told her I wanted a 2nd opinion because the price seemed kind of high she stared crying and saying please just accept or I will loose my job! I said I am out of this place. Weird vibes there man.

I wish I had the same experience the last reviewer had because mine has been a night mare.



The first time I came in things were fine. They took my x-rays and gave me a check up. Here they discovered I had a cavity and the problems started. They gave me an estimate over $500 for having a cavity filled (which seems ludicrous) and rescheduled me for a cleaning and a filling which I was under the impression would be at the same time. I even asked to confirm the cleaning and filling and they gave me a verbal confirmation.



The second time I came in, I questioned the $500 estimate since they did not get my insurance information right. (I was under a family plan and we had met the deductible already.) They performed my cleaning and when I asked about the filling the manager came in and told me "We do not schedule those at the same time." She didn't seem to care that I took work off for the purpose of fixing the cavity and not for only a cleaning.



The last time I came in they FINALLY fixed my cavity. Before leaving I asked if I owed anything since they could previously not give me an solid answer on my insurance. The receptionist said insurance covered everything and I didn't owe anything. I also later noticed that I now have tooth sensitivity where they drilled which I did not have prior to getting the filling. (I now have to use sensitive toothpaste and watch what I eat.)



Then the first bill came a month later. They stated I owed $41.40. Both myself and my mother called/emailed them about it. They retracted the bill saying the insurance had overpaid and instead they OWED me money. they told me to disregard the bill.



Then the SECOND bill came. Again it was for $41.40. I had my mother call in since she was the one they originally talked to about the payment. Both times she called them they gave her different HIGHER numbers of what I owed. Aspen said they filed the insurance twice. When my mom called the insurance to confirm they said it had NEVER BEEN FILED. Someone called me from the office at work and told me I owed the full amount of my filling which was $199 since the insurance declined. (Yet a DIFFERENT number!) I eventually went in, got a copy of the declined insurance and a receipt, and paid the bill.



Overall I am NEVER going to them again. While the doctors seem nice, their billing department is a bunch of crooks who randomly decide what to bill you. To further my disgust they also tried to tack on random extras like toothbrushes to both my father and cousin's bills without notifying them of the expense. (Until they get a bill of course.)



So please use your best judgment before choosing a dentist and don't always go with the cheaper choice. (Like I thought I did.)

I thought the staff and the doctor was very nice and I would recommend them to anyone.