City Auto Repair

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I recently had my AC compressor on my truck replaced by this so called service shop. Rachel who works the front counter, did I mention she is the owners daughter is a total scammer and will try to milk you for every penny she can get. I've been going there for years and it used to be a reputable shop 5 or 6 years ago but not anymore. My AC on my truck quit working and turned out to be a compressor. When I first took it in she was very rude and tried to use a series of scare tactics. I brushed it off thinking she was having a bad day and scheduled an appointment to return another day. I dropped the truck off as planned and went about my business knowing my truck would be ready the next day. The next day I get a call from Rachel telling me I should replace my cycle switch a $30.00 part. So I ask where it is on the vehicle and she tells me it's on the top of the engine compartment so I respectfully decline. This is where it all started. She gets an attitude with me and yells at me telling me "fine well I will just call you back when we find out its bad" At this point I am seeing a trend in her very poor customer service skills. Now the conversation has gone sour and me being the paying customers decide I've had enough and ask her to put my truck back together and let me know when it’s ready. I get a call 2 hours later from here daddy, Rich who is the owner telling me my truck is done and ready to be picked up. I arrange a time with Rich to come pick up the truck. Upon arrival I find the fuse cover sitting on the floor of the passenger side of the truck and grease everywhere all over my leather seats. I go back inside and talk to Rich and he sends out his best technician (Chad) which I might add is the only competent person there to address my concerns. This is not the first time they had messed up. A year before that I took my work truck in to have the heater core changed. After getting it back I noticed the dash was not even and when I went to use my AC it blew nothing but hot air. Turns out they had to evacuate the AC and never recharged it. When I addressed this with the owner his response was "it only goes back in one way that must have been how it was when we got it." Being a business owner myself I pay a lot of attention to detail, it is what real professionals do. At this point I have lived with it for over a year and had kind of forgotten about it until the bad memories came back up when they did a Mickey Mouse job on my AC compressor replacement. The poor customer service and verbal attack from Rachel just nailed the coffin shut. About a week later I am changing the oil on the truck only to notice they removed some wiring from the inner fender well which they told me they had to pull to access the AC compressor and never put it back. WOW! Once I found that I decided to look over the whole install, come to find out they only put 1 bolt back in to hold my receiver dryer or condenser as some might know it by and just did a horrible job all the way around. The owner does not care; Rachel does not care, as long as you are sending money that is all they care about. Once they get your money good luck to you if you don't like something, something goes wrong or heaven forbid you have an opinion about their poor craftsmanship. All and all I should of learned the first time when I had my heater core done and they threw it back together. If I can educate just one person this review was worth the time, effort and energy. There are plenty of reputable shops out there that care, will treat you with respect and bend over backwards to make you happy but this is just not one of them. On another note if you look at the reviews online and read them, none of them, okay maybe a few but 90% of them were written by people they paid to write them. This is an honest review by a real honest person. City Radiator has no business working on people’s cars and should be shut down.

I used them for the first time today and am Very, Very impressed. Being an ex-mechanic (no longer have a shop and rely on others), I feel fortunate to have found them.

I came to this shop for a oil change and the guys did a free inspection. Upon there inspection they found a belt to be so cracked it was about ready to fall off. They were very upfront and honest, the guy even took the time to show me out in the shop. Not only did they fix it right then and there without an appointment but the price was great! This will be my full service repair shop from now on.