Diamond Limousine

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I am most definitely not the type to complain about many things, and rarely write reviews. I am doing so in regards to the services rendered on my wedding day. I'm not writing because I am picky or like to complain, but instead I had two pregnant women in my wedding party, as well as two larger men and two young children all in the limo. The whole reason for us purchasing this huge expense was to keep people cool, and safe health-wise. The air conditioning did not work this day and the limo blew out hot air while the temperature was 105 degrees. This was overlooked and downplayed . Not only did this not happen, but the driver told me she wouldn't be able to deliver us at our location and when I told her this was the whole point, she told me we were going to end up in the ditch. She had no information as to where she was supposed to even go, and repeatedly told us she had no GPS, so our photographer had to ride with us to show her the way. He himself offered to try to drive us in his vehicle as it was so hot in the limo. The main reasons I chose this service was for us to be delivered, and to be safe and cool in the very hot weather. I was so concerned about my bridesmaids and the children in the limo that I cancelled many of my pictures in order to get people inside faster as the limo that I ordered to keep us comfortable was not able to provide this service. The fans were not even turned on either time when the groomsmen or bridesmaids entered the vehicle and it was like a sauna. I was told that 'it's hot and these things happen.' This would be an acceptable answer if people's health weren't at risk and I didn't have pregnant women and children with me. Diamond Limousines did not care about this nor did they reimburse any money whatsoever. I would never have chose them, and their lack of caring is even more disconcerting for a nearly 1400$ service. The lady that drove us was more concerned about smoking during this service, and the owner was rude and condescending to my father in law. This owner is a great salesman and was nice as can be until we had a complaint.

They were there with a clean car and actually 15 minutes early!

My son booked a limo for his 21st Birthday. He reserved a Hummer from Diamond Limousine in Fairfax. He was told the price for 3 hours would be $1200. He called me and I was blown away, I told him that was a bad price. I called ELS and BDL listed in second spot on this site. They have a newer and nicer black H2 and it was only $800. My son and I realized the great savings and went with ELS & BDL. We tried to get our money back with Diamond and the owner Rick was very rude and treated us very poor. I will never recommend Diamond Limousine to anyone. Keep this review in mind. ELS & BDL are the way to go.

After having some bad luck calling ELS and Stads I contacted this company becuase I noticed they were fairly close to Iowa City. The person that answered the phone, Rick the owner, was VERY VERY polite and straightforward. He asked what I was looking for, for what occassion, and gave me the full selection in his fleet. I was very impressed with how courteous he was with me and how out of his way he went ot offer me the best product for my event. Thank you Diamond for doing such a great job!!



Chris

Iowa City,IA