Jim Marshall & Co Major Appliance Service
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11910 Appling Valley Road, Fairfax, VA 22030
11910 Appling Valley Road, Fairfax, VA 22030
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11/06/2012
Provided by YP.comBad experience with Jim Marshall and Co. We would say to you: don't let the low service call fee hook you in. 1) You may spend all day waiting for them only to find out they are not coming, and that's after you call them to see why they are not at your house between the hours they said they would be. 2) When they show up, all they will do is look at the appliance (literally just look at it) and tell you that they need to order the part and leave with a check for $59 in less than ten minutes. 3)Be sure to check their work before they leave, because it may not be fixed. 4) Get a written estimate from them because they will not honor their verbal quotes. The technician, Robert quoted a price of $216 to fix one burner on my GE stove, minus the coupon of $50 which brought everything to $191 (their add in the YP book says they honor most competitors coupons) when we mentioned it to him he said he would honor it and , "yes, I will deduct the $50 from the $216". In good faith, we accepted the quote given to us over the phone (our bad, we should have requested it in writing).
Robert came out to work on the broken burner a week after the quote. When he said it was fixed we requested to test the burner. It didn't heat up. He argued it was fixed that we had not turned the switch on correctly so we turned it off the switch and then on again. The burner still did not heat up. He became upset and said we were the clients from hell. He then proceeded to reopen the back of the switch board and it turned out he had crossed the wires for the switch. We tested it a second time the burner did not light. It turned out he had also crossed the wires under the burner. He finally fixed it to our expectations, but by then he'd made up his mind that he was not going to honor $191 which he had already noted on his ticket. Instead he argued the price he had quoted us was $275 not $216 (minus the coupon). That our final price was $225 and no less and that the trip to our house had not been worth his time. Their service call price is low but it is not worth it. Hope our experience helps you to make and educated decision on whether or not to hire them. Good luck.
11/06/2012
Provided by YP.comMore Business Info
We have been providing quality service to Northern Virginia since 1962. All work is guaranteed. Our goal is to satisfy our customers.
- BBB Rating
- Hours
- Regular Hours
Mon - Sat: - Services/Products
- Ranges
- Freezers
- Refrigerators
- Vintage Appliance Repair
- Appliance Disposal
- Household Appliance Repair
- Electric Heating System Service & Repair
- Washers
- Microwave Repair
- Weather Stripping
- Dryer Vent Cleaning Specialist
- Appliance Removal
- Repairs
- Coin Operated Washers & Dryers
- Samsung Appliance Repair
- Stove Repair
- Whirlpool Appliance Repair
- Refrigerant Recovery & Removal
- Coin Operated Appliance Repair
- Insulation
- Kitchen Appliance Repair
- Emergency Appliance Repair
- Washers & Dryers
- Cooktop Repair
- Dryer Repair
- In Home Appliance Repair
- Gas Conversions
- Electric Appliance Repair
- Dryer Overheating
- Electrical Services
- Viking Appliance Repair
- Garbage Disposal Repair
- Quality Repairs On All Makes & Models
- Trash Compactor Repair
- Conversions
- Same Day Appliance Repair
- Emergency Installation
- Gas Appliance Repair
- Ventless Dryers
- MAJOR APPLIANCE SERVICE
- Retrofitting
- Dishwashers
- Energy Audits
- Maytag Appliance Repair
- Stackable Washers & Dryers
- LG Appliance Repair
- Washing Machine Repair
- MICROWAVES
- GE Appliance Repair
- Freezer Repair
- High Velocity Air Conditioning
- Dishwasher Repair
- Plumbing Services
- Frigidaire Appliance Repair
- Refrigerator Repair
- Vent Repair
- Appliance Installation
- Appliance Refinishing
- Trash Compactors
- Dryers
- Coil Cleaning
- Dryer Vent Cleaning
- Combination Washers & Dryers
- Kitchen Hood Repair
- Same Day Service Same Low Rates
- Side-By-Side Refrigerators
- Ranges
- Top Freezer Refrigerators
- Freezers
- Refrigerators
- Deep Freezers
- Ranges & Cooktops
- Window Air Conditioners
- Dishwashers
- Gas Ranges & Stoves
- Ovens
- Gas Cooktops
- Stackable Washers & Dryers
- Oil Heating Systems
- Coin Operated Washers & Dryers
- Portable Air Conditioners
- Water Heaters
- Garbage Disposals
- Heat Pumps
- Built-Ins
- Refrigerators & Freezers
- Cooktops
- Portable Washers & Dryers
- Gas Heating
- Boilers
- Stoves
- Floor Heaters
- Hoses
- Trash Compactors
- Dryers
- Refrigerated Trucks
- Furnaces
- Convection Ovens
- Washing Machines
- Gas Ovens
- Heating Systems
- Refrigerated Cases
- Chest Freezers
- Brands
- Admiral, All Major Brands, Alpine, Amana, Asko, Bosch, Broan, Carrier, Coldsp, Crosley, Emerson, Fedders, Gaggenau, Gibson, Janitrol, Jenn-air, Kenmore, Kirkland, Kitchenaid, Lennox, Lg, Magic Chef, Modern Maid, Montgomery Ward, Norge, O'keefe & Merritt, Panasonic, Rca, Rheem, Roper, Samsung, Sanyo, Scotsman, Sears, Signature, Sub-zero, Tappan, Thermador, Traulsen, U-line, Vent-a-hood, Viking, Waste King, Wedgewood, Whirlpool, Wolf
- Payment method
- mastercard, discover, cash, check, visa
- Location
- Y
- Accreditation
Serving the Northern Virginia Area Since 1962.
- Other Link
- Social Links
- Categories
- Ventilating Contractors, Major Appliance Refinishing & Repair, Major Appliances
- Other Information
Services: Ranges, Freezers, Refrigerators, Vintage Appliance Repair, Appliance Disposal, Household Appliance Repair, Electric Heating System Service & Repair, Washers, Microwave Repair, Weather Stripping, Dryer Vent Cleaning Specialist, Appliance Removal, Repairs, Coin Operated Washers & Dryers, Samsung Appliance Repair, Stove Repair, Whirlpool Appliance Repair, Refrigerant Recovery & Removal, Coin Operated Appliance Repair, Insulation, Kitchen Appliance Repair, Emergency Appliance Repair, Washers & Dryers, Cooktop Repair, Dryer Repair, In Home Appliance Repair, Gas Conversions, Electric Appliance Repair, Dryer Overheating, Electrical Services, Viking Appliance Repair, Garbage Disposal Repair, Quality Repairs On All Makes & Models, Trash Compactor Repair, Conversions, Same Day Appliance Repair, Emergency Installation, Gas Appliance Repair, Ventless Dryers, MAJOR APPLIANCE SERVICE, Retrofitting, Dishwashers, Energy Audits, Maytag Appliance Repair, Stackable Washers & Dryers, LG Appliance Repair, Washing Machine Repair, MICROWAVES, GE Appliance Repair, Freezer Repair, High Velocity Air Conditioning, Dishwasher Repair, Plumbing Services, Frigidaire Appliance Repair, Refrigerator Repair, Vent Repair, Appliance Installation, Appliance Refinishing, Trash Compactors, Dryers, Coil Cleaning, Dryer Vent Cleaning, Combination Washers & Dryers, Kitchen Hood Repair, Same Day Service Same Low Rates