Offenbacher's
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11264 James Swart Cir, Fairfax, VA 22030
11264 James Swart Cir, Fairfax, VA 22030
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07/21/2011
Provided by YP.comReally bad customer service. we ordered patio & deck furniture. charged us $90 to have it delivered. they forgot the table. had chairs and no table for 2 months. table comes in and they wanted to charge us another $90 to have it delivered. I drove to the store instead (45 min). they forgot to give me one of the boxes so i get it home and cant set it up. they want to charge another $90 to deliver the missing part. we finally got them to deliver and the table top was defective. they said they would send another one to us for another $90. we decided to drive 45 min and pick it up ourselves. get there and they couldnt find it. had to send the employee back to look 3 times to search for it. they finally find it. i ask them to unwrap it so i can check it out and the guy just hands me a knife to do it myself. they dont help me load it. If you want crappy customer service, this is the place to go. you will pull out your hair and wont get what you paid for.
Offenbachers have been serving the great people of Washington Dc for over four decades. We thank you for your business and patience. We must be doing something right! At times we do make mistakes. We take ownership and make the wrong right. It may take us a while to make the wrong right, but we promise we do not run from problems, we do solve them in the confines of our policies and policies set forth by the manufacturers. All customer letters, phone call, e-mails, postings are read, discussed and responded to in a timely fashion. We learn for each and everyone on them to better serve all our customers. We apologize for the bad service you experienced; we sincerely appreciate your thoughtfulness to inform us via the internet about the incident promptly. Respectfully we will also like to bring it to your kind attention that, our employees are trained in dealing with the customers and to provide them most efficient services avoiding any inconvenience. Implying that staff is incompetent, is not accurate but nonetheless provided us a chance to reiterate importance of customer service and good attitude to prevail at every part of interaction with customers. We do know at times there are misunderstandings and things get lost in translation that complicate matters that can be easily rectified, yet they do not get rectified in a timely fashion. We apologize again. We assure you, should such a problem arise again our employees will be extra careful while dealing with all our valued customers.
More Business Info
- Hours
- Regular Hours
Mon - Sat: Sun: - Other Link
- Category
- Billiard Equipment-Wholesale & Manufacturers