SmileCare

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CLOSED NOW - Opens at 9:00am

This place is a joke. First the receptionist is a clown. While their I seen her lose someone's I'd. Then she tried to charge me some crazy Co pay which required me to call my insurance and talk to her to tell her she was overcharging me. Then when I got the work the dentist was trying to talk me out of the getting the work done because he didn't feel like doing the work. If all this wasn't enough a year later I get a bill for over $1,000 because they forgot to take a xray so my insurance wouldn't paid and they tried to make me pay for there mistake. Bottom line stay away from this place.

This place is a straight joke. First off the dentist didn't want me to get more work done because he didn't feel like doing the work. Second the receptionist who works their is the work. I seen her lose a I'd while there and she forgot to have me take a x ray after my dental work and tried to make me pay for my insurance because they weren't going to cover because they forgot the xray. Also they wanted me to pay some crazy Co pay untill I called my insurance and had my insurance call them and tell them they are trying to over charge me. Bottom line stay away from here don't get ripped off.

Worst experience I've had out of any dental place I've been to throughout my life.



Apparently, this dentist; at least the tall blonde lady, feels that me coming for a second opinion is completely unheard of and is worth resorting to arguing with me over. All I wanted was for her to take a look at my tooth,to tell me if she was able to visually see anything in the area that I was having issues. The X-ray showed what appeared to be a cavity but she would not visually confirm it. I had already seen an root canal specialist and ruled out the need for a root canal. She would not take the diagnosis from them and said I need to see her root canal specialist. Unless I did she wouldn't look into my mouth no matter what, for no good reason.



I understand seeing her root canal specialist but can you at least visually tell me what you see there? Is that so hard to take a quick look? Confirm at least that you see some discoloration there, or to your trained eye maybe you could identify that it is a cavity. From then I would have been happy to go see another root canal specialist and have it ruled out again. My pain isn't horrible and there is no infection in the root. It just feels like an annoying localized cavity. I can taste it. Why couldn't you just take a simple look? Why fight with me over something so petty. Very turned off by that. Plus this place looks very unsanitary, tools laying around in the area they just placed me, seat is grungy looking, the air suction tool was running the whole time right next to me, pair of dentists goggles sitting next to my hand on the chair.



After 5 minutes of giving me attitude she says she has to ask her manager. Her manager comes out and starts diagnosing my x-rays like she's a dentist, telling me that its impossible for a dentist to visually confirm any cavity. Only the X-ray can do that. I know that is wrong because every single dentist I've been to has sometimes referred to those shadowed areas as possibly nothing but a shadow cast by a filling or even just an abrasion cavity. I thought to myself why am I even talking to you, you aren't a dentist. Then I asked her can I please speak with the dentist, her response was "No the dentist is in a very complicated procedure right now and won't be able to see you today." So I got to see the dentist for 5minutes have her be bitchy to me the whole time because I had seen another licensed dentist. I think that is my right lady, I pay the insurance, I can see other dentists if I want. Their opinions are valid, they've gotten the same licensing as you.



Then to top it all off, as I walk out I see the dentist sitting up in the reception area, with a grin on her face, like she was just listening to everything with amusement...



Horrible experience, get some people skills if your going to be dealing with the public. Try to learn to control your attitude, be professional, clean your place up, its disgusting.

I TOOK MY DAUGHTER IN FOR AN ESTIMATE FOR BRACES BECAUSE THATS WHERE MY INS SENT ME. WE WAITED FOR 1 1/2 BEFORE BEING SEEN. THE WAITING ROOM WAS PACKED WITH NO WHERE TO SIT NOT TO MENTION VERY DIRTY. THE SCHEDULING STAFF WERE VERY RUDE. THIS OFFICE WAS VERY UN-PROFFESIONAL. NEEDLESS TO SAY I WILL NOT BE BACK TO HAVE MY DAUGHTERS BRACES PUT ON THERE AND HAVE TO DEAL WITH RUDE PEOPLE ONCE A MONTH. ALSO THIS OFFICE DID NOT LOOK VERY SANITIZED!!!!