Mac Window Systems

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Absolutely the worst in the business I have ever dealt with. They were the exclusive door installer for Home Depot in Hackettstown NJ. My special order door came in as scheduled with Home Depot. Mac Window took 3 weeks to call me for an install date. They did not have openings for 8 weeks when they called. So we scheduled and waited. I took a day off for the install date and at 830am they called and said the installer (which we waited for 8 weeks) had an emergency and would not make it. They did not have anyone else available nor did they have a time or date to re-schedule. They said they would call back in a few minutes to re-schedule. Minutes turned to hours and I called back and they told me to be patient and someone would call me back by the end of the day. 3 days later I called for a status again as we were nearing the 3 month anniversary since we ordered our door. When I called they put me on hold and kept picking up and renewing my hold status for 20 minutes. So I called and asked for a receptionist instead of the scheduling department (which is the root of all their problems with rude and uncaring representatives), and I was told that they are no longer installers for Home Depot. Surprise! So I called Home Depot and they said they would pick up my door since it seems that Mac Window Systems would cancel their installs on many customers and they basically took away the account from them due to poor customer service. DO NOT DEAL WITH THIS COMPANY unless you want grief. If there was a zero star rating I would give them 0 stars. Bad customer service, rude representatives, I'd be surprised if they are still in business in 2015

It is a shame they stole the trademarked MAC name from Apple, because they are the opposite of the service you receive from Apple.

Home Depot subcontracted these guys to install an entry door and storm door for me. They cracked / split the jamb when installing the storm door. The door itself leaked water after it rained. When asked to correct the problem, they would not do it until Home Depot negotiated another fee with them. My new door jamb was delivered to them weeks ago and they are not calling me to schedule installation, despite a half a dozen calls from Home Depot.



I would stay away from these guys!!! Its unfortunate that my first review here on yellow pages has to be a negative one, but this is an honest, true review of my experience.