Gottcha Covered

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I have never been inside this establishment, however I called to ask if they carried an item that my mother in law is having trouble finding for her upcoming wedding. A gentleman answered the phone in a grumbling tone and before I was able to finish my question I was being interrupted by him telling me he doesn't carry anything like that. I have worked in a customer service based job since I was 16 years old, and I can tell you that after a phone call like that even if he had carried what I was asking about I would most certainly take my business else where no matter how inconvenient it may be. Next time a simple "Hello may I help you?" And "no, I'm sorry we don't carry that." Would suffice.