Rusty's Refrigeration Heating & Sheet Metal

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CLOSED NOW - Opens at 8:00am

Our landlord set up to have our swamp cooler put back in the house after they had had issues with it from before we moved in. Rusty's was picked because they were the cheapest, probably due their POOR people skills. From the beginning Rusty's was suppose to call to set up an appointment, instead they just showed up on the door step. Whatever... anyway the guy "Bill" said he would be here tomorrow at 8-8:30 to install and took my phone number in case something changed. He said he might even come by that night to get started (it was being moved from original set up). Well he didn't come by that night (it was only a maybe anyway) and the next morning I hurried to take my son to school so that I could be back in time. I was, an hour and half after Rusty's was suppose to have shown up I called the office to get a more accurate time that they would show up. The girl gave me the cell phone of Rusty and told me to call him. I did, he took my number said he would talk to his guy and get right back to me. (I had other things I really needed to get done but I hate being hot so was trying to be accommodating.) We waited around all day waiting, at 4;30 I called back. Rusty said he had just stepped back into the office and was just going to call me. Why was he waiting to get in the office when both guys had my number and cell phones? Anyway I was still trying to be nice and set up an appointment for the next day same time. They did show up but have been EXTREMELY RUDE and never said they were sorry for not showing up or calling and wasting my day. This must be why they are so cheap, I will be having a talk with my landlord about using these people while we are living in this house.