Center for Orthpaedic and Sports Medicine

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I have had good experiences with one of the doctors -- Lonnie Davis. I have no problem with him or his interns.



However, I have had a repeated problem with the office administrative personnel. I have requested copies of my x-rays twice, in person nonetheless, and they have failed to follow through. I have taken out time from my work and transportation expenses to get this done, and they have not only failed to do it, they are additionally asking me for money to pay for them. I didn't have a problem paying for them in the beginning, but after two failures and all this hassle, they have a lot of nerve asking for it now. Not only have the office personnel failed to do their job, no one has apologized, including Ms. Pama, COO. This constitutes an abject failure in proper customer/patient service, especially in the 21st Century.