Campbell Property Management

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Building was fine, however the fairly regular verbally abusive postings around the building made for an unpleasant atmosphere. Upon ending lease, company not only withheld entire $400 damage deposit on a unit in perfect condition, but also charged an additional fee for costs. When this was disputed, company assured former tenant that it would not be sent to collections while in dispute. Company was unreachable and unresponsive, once even referring to the wrong tenant's information while "working toward a resolution." Former tenant went through a minimum of three different employees and called no less than ten times to resolve issue, was finally told it was being handled by Danielle, who said she would review the account and see what could be done. Former tenant, after a month of attempting to deal with this, trusted that the employee would get back to the tenant about the outcome. Former tenant received a notice of collections in the mail about 1.5 weeks after this, and when calling to discern what happened, was informed by Danielle that there was nothing she could/would do and that the account went to collections accordingly. When asked why she did not call back, Danielle said that she wouldn't have called unless the decision was different. Now former tenant's account is in collections and owes for damages unknown, as apartment was in excellent condition when lease was terminated. It is a fact that this company does this to former tenants on a regular basis, as former neighbors have complained of the very same issues with Campbell Properties, and more specifically Keeneland Village.