Dairy Queen

Write a Review248-324-0298

CLOSED NOW - Opens at 11:00am

I have lived in Farmington Hills and frequent this location quite often. Unfortunately after this evening it is quite possible I may not return without an apology from the corporate office regarding how my daughter and I were treated. My daughter ordered and Earthquake Brownie as we have done many times. Tonight it was made without any hot fudge on top and loads of white marshmallow topping. I asked why the item did not look like the picture and other times we've order. I was told by the MANAGER (Host# 20057 on my receipt) -- "This is what you get. It is made like this at every location. We will not give you your money back. (Mind you I never asked for my money back. Only why the item didn't it look like what is advertised and what I paid for). She went on to tell me that if I want it made differently I would have to pay for another one and request no marshmallow topping". Of course as a paying customer I was appalled by her statement and for a split second question her motive for assuming I wanted my money back and that I wanted something for nothing. I'm an African American and stereotypes, be them good or bad, do exist. I politely purchased another Brownie Earthquake less marshmallow topping as instructed. Took photos of both the horrific one and the new one made by the manager as well as requested a receipt for both purchases since my original one was never provided to me. I also informed the manager that I would be checking into this matter with DQ Headquarters to confirm they would endorse such rude behavior towards me. She invited me to do so and never said thank you for paying for your ice cream or anything. As if there was some sense of entitlement to just take my money. I have never is all my 42 years of living on this earth ever experience such Blatant disrespect of my hard earn dollar. I definitely plan to pursue this issue with DQ headquarters but wanted everyone to know my experience as a warning to expect this type of unacceptable behavior from management at this location. Hope your experience is better than mine!