Canine Connection

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CLOSED NOW - Opens at 9:00am

We have used Canine Connection for about 3 years and will NEVER be going back. We took our dog there over Christmas break, for 10 days, and will not be using their service ever again. We walked in, asked how our dog was--they said he was great, ate well, had no issues, etc. We paid and left. We arrive home to give him a bath because he is filthy with dirt all over him, and we notice part of his ear is missing....literally. He was acting completely different. He was timid, crying, not acting normal at all. I called the next day and ask if I can speak to a manager. I explain to them that I discovered part of his ear was missing and simply ask what happened. The owner tries to play stupid and asks, "Oh, they didn't tell you when you picked him up?" I reply no. She still proceeds to ask,"Really? No one did?" And I say, no that is why I am calling. She then begins to tell me that another dog got a "lucky bite" on our dog. They were playing and a dog bit his ear and either twisted his body, or our dog twisted his-- resulting in part of our dog's ear being bitten off. I explained I understand that dogs play hard, and that I get that. I told her she had a perfect opportunity to discuss this with us when we picked him up and even asked how he was there, if he was good, if anything happened, etc. No wonder they didn't tell us when we were there, they took our money anyways!? We trusted them with taking our dog there, and after paying $300+, they should take this situation into serious account. They lied so they could collect our money. I then explained that it would have been completely different if they called us when it happened, instead of us going home after paying hundreds of dollars for them to supposedly take "great care" of our dog--to find part of his ear missing. We have told our friends that we have recommended to stop using them, and we will not in the future. If they truly had the dog's best interests and taking great care of their dogs at heart--they would have let us know instead of trying to trick us and taking our money. We are very disappointed. If you want your dog to be taken care of properly, do not take them here.