Ace Improvements

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I called ACE Improvements to see if they fixed a certain type of fan. First off it sounded like I had reached someone's cell phone when I called. They hello greeting wasn't too friendly. When I asked them if they did this kind of repair, I had to repeat myself several times for them to finally tell me they didn't believe they could do anything with it. Even if they could have I wouldn't have taken it there in the first place as first impressions are HUGE for me. If that is the way your answering your business calls, how are you handling the service your providing them. ??????