Knowles, Smith & Associates LLP

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7 April 2016 08:30
$105.00 was paid to Southeastern Dental Specialists
1312 Avon Street Fayetteville, NC 28304
My Orthodontist referred me to this clinic to see about getting a gum graft done on 2 of my anterior teeth. I arrived at my appointment and was charged $105.00 right away and was told that it would go towards my treatment cost. After about 30 minutes of waiting the Periodontist entered the room and simply told me that there is nothing that could be done for me. She also showed me that she had the same gum issues as me. Approximately 5 minutes later she said she would refer me elsewhere. I left the clinic and realized that I paid $105.00 just to be told I could not receive treatment. I called the office and said "I would like to speak to someone about a refund", immediately the receptionist put me on hold where I was left for 15+ minutes. (No apology for being on hold for so long). I believe it was an attempt to get me out of their hair or get me to hang up and forget the issue. The receptionist argued with me that she would not give me a refund of the money. I asked "why couldn't my Orthodontist inform the Periodontist of the exact treatment I desired" in which the receptionist responded "we were informed, we have detailed notes from the Orthodontist of the treatment you wanted". I could have avoided the time and money spent by a simple phone call if that were the case. This is absurd that 5 minutes of someone's time is worth that much money. I am a full time college student, I don't have money to throw around. I was very polite in my request for a refund but the receptionist told me that they would call me back when she looked over the issue further. No time or date was given to me on when to expect that phone call. This is a complete rip off. and I will never go to this clinic ever again, and I will do my best to inform the public as well.