Jo-Ann Fabric and Craft Stores

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CLOSED NOW - Opens at 9:00am

A day ago, this Sunday, I went to Jo-anns to get some fabric for a dress. I am a regular customer at Jo-anns (in Federal Way, Washington).I usually like to take the fabric out from the shelf, and see how it looks first, and then take it to the counter in order to get it cut. This Sunday, I had to make a lot of choices because i wanted to get a lot of material.

As usual, I went up to the counter to get the fabric cut, and while I was waiting for my order, the lady behind the counter went to the lane I was in, and starting yelling out loud, "I AM JUST LOOKING AT ALL OF THIS!!" And when I ran to help her, she said, "NO, IN OUR COUNTRY......(scary silence)......WE DO NOT DO THIS!!"......her name was "Dee Lord" (So much for religion and humanity...)

Please note that this is not the first time I have noticed this behavior, I have also talked to the manager, and she does not seem to care. She just says,"I am sorry, is that what you want to hear?'

Goodness, these people are completely indifferent.

I seriously don't know if I will want to get fabric from this store after this experience; it was downright humiliating, and uncalled for.

Do not ever ask the short team member named Barbara for anything! She is very rude and disrespectful to not only customers but also to other employees, in front of customers. I have visited many times during this holiday season. i was helped at the cut counter by a nice, friendly, smiling employee named Donis. She is helpful, funny and remembers me every time I come in. Never a very long wait while she is working. She was helping me one day with interfacing and was getting screamed at on her headset to go to the cut counter. She was only a step away and was helping with my needs. I look forward to seeing her when I visit. The other employees are a bit rude, wait time is long and rarely do they make eye contact. Keep up the good work Donis! See you soon