Simply Paws

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Just picked my puppy that I boarded with Simply Paws today. I will start off by saying that I will never visit this store or daycare again.



1) I dropped off Maggie (8mos AKK) Friday morning, I got a phone call from SP when their day care closed because no one picked up Maggie, they were confirming Maggie was mine that I dropped off and asked pretty basic questions about my stay (how long, when Im picking her up) -- Later to find out, they did not give me the proper paperwork to fill out and had little record of her being there or the reservation I had made in advance.

2) Picked her up today, the woman told me she jumped the wall of her "bedroom" area. I told them she would jump that wall and requested a room with a top to prevent this. So at some point in the night/morning she jumped out of her crate/bedroom area and was stuck outside the crate without her food/water, and bed.

3) Lets talk about food. I left her there for 3 days and 2 nights. I gave them 5 servings of food to feed her (individually bagged). They fed her one time. I checked their website to see if they used their own food to feed, but they charge extra for that and I was charged no extra fee. So in the end, after 3 days she was fed half a days worth of food.

4) The woman tells me that all the issues are the fault of new people. As a customer, I don't need to hear that. I need to hear they are so sorry for everything that happened. Unfortunately, I paid first and tipped, then found out all of the above. I very much wish that I could take it back.



In the end, this whole thing put a bad taste in my mouth. Lack of organization within their store and lack of ownership of the problem. All I heard were excuses and no apologies for the trouble.