Enterprise Rent-A-Car

Write a Review904-261-1050

CLOSED NOW - Opens at 9:00am

There is no better service than Tracy and her staff at this Enterprise location. It is always a pleasant experience renting from them. Whatever you need, they will make it happen!!

My Girlfriends Brother passed away and we needed a car to go. I told her I would handle getting her their. The girl at the counter was preoccupied, and dismissive. She wouldn't discuss the terms of the rental when my girlfriend asked. I reserved a car online with a promotional agreement. We were upgraded and received no explanation. The girl applied the premium insurance choice. I didn't argue that was not the time. The day after we got home I sent an email to enterprise with a similar complaint. they sent it to the manager on site. the manager on site called me to fix the problem. I explained the service was poor under the circumstances. She offered to write off a percentage of the bill to encourage me to try Enterprise in the future. I have not seen any write off to date. Enterprise sent me an email encouraging me to share my experience with the world so here it is. Personally I will use another rental company in the future.