Quest Diagnostics

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I took in a specimen and the lady (jackline rozzele) was the rudest person I have ever encountered that works in the public. Her attitude is despicable. I called her on it and she rudely told me that I had an attitude when I walked in the door. I was standing there waiting on her and never said a word to anyone until she rudely announced that I needed to sign in. It wasn't what she said as it was HOW she said it. I understand that she has to instruct people but she doesn't need to talk down to people that are paying her salary. Very unprofessional!!!

Gone here several times. Front desk staff is VERY unprofessional.

I needed preop blood work done and had to wait 1.5 hours to get it done. The waiting was full and 4 people walked out because of the long wait. Then I got a bill when Medicare would pay for this. Never again. This was my first and last time using Quest Labs.

Arrived at 8:11 AM for my 8:15 AM appointment (waiting room half full).

At 8:30 asked Mr. Amerson how much longer it would be - stated there are 7-people in front of me.

At 8.38 Called by Mr. Amerson. I asked him why the delay "just is" asked if someone did not show up he stated "don't know I got here at 8AM" - could I speak to the office manager - "I'm the lead" - you're the lead and you don't know why you are backed up? - no respoonse - Could give me the name and number of your regional manager? - "Call this number" (give me a sticker with the "800 Feedback number" on it - This 800# will ring the managers desk? - "They can connect you." - Could give me the name and number of your regional manager? - "I don't know it" - Could you get it for me by the time I'm finished drawing blood - "Sure" -



Upon my return I ask again and he writes a number onto a note pad from memory and gives me a name of JEFF EADS - I thought you did not know the # now you know it from memory?



Go home and call 904-258-3155 - guy has nothing to do with Quest.

Call Quest Fernanda Beach - get answering machine.

Drive back to Quest - ask Mr. Amerson for the correct number - gives me 904-258-3156 - go back to my car.

Call second number - belongs to someone with no connection to Quest. - walk back inside.

Inform him that yet again he gave me a wrong number - gives me 904-254-3156 - go back to my car and call.

Get JEFF EADS voice mail - leave him a detailed message and ask him to call me back by mid next week.

Very Disappointed in this man/company who does no value other peoples time.