Pioneer Crossing Casino

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Horrible, the "manager" is a joke. I ordered a take out order and not only did they over charge my card but they charged it twice. A 38 dollar bill, and they hit my card for over 100.00. When I called to have it refunded the "manager" said he basicaly couldn't do anything about it. " these things work themselves out usualy." Even though I have bills coming out and now their mistake is going to rack up overage fees. The manager couldn't do a thing to fix this mistake even though I have my recipt and bank statement showing the errors. This place is horrible I will never return. And I will ensure all of my friends and family don't as well. Very unprofessional and rude.

Living in such a small city, it's really not good for business to treat your "locals" like that. We will just go somewhere else. .

I have lived in Fernley since 1958 and I have been going to your establishment since it opened and was treated very badly by your casino floor manager and cage manager when they came into the restaurant because I asked for my hashbrowns to be cooked a little extra because they always come out raw and they put them in the deep fryer they came out hard as a rock and I complained, this young chunky girl said she was the manager and I complained last week about the same thing and she said that's the way they cook them extra and she didn't think they could please me and I had to leave right then and wasn't welcome back. I've had a construction company in this town for years and I will tell everyone I know about the way I was treated, and I will for years to come, my wife and a lot of my friends gamble there and this will cost you more than you think.