U-Haul Neighborhood Dealer

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CLOSED NOW - Opens at 9:00am

DO NOT RENT ANYTHING FROM HERE!!!! Cindy Maynard tried to "hustle me" out of $5.00 in gas after I rented the U-Haul for $178. Fortress U-Haul records the gas from the previous rental, then moves the trucks from inside to outside the gate daily until the next rental. Fortress U-Haul moved my truck back and forth for over two months and expected me to pay for the gas. The tank was empty when I picked up the vehicle. After I returned the vehicle, I showed Cindy the pictures I took of the empty gas gauge right after I picked up the truck, two receipts for gas I purchased before and after I used the vehicle, the gas gauge after I refueled and she threatened to sue me for $5.00... I told Cindy "PLEASE DO" ... I just happen to be a lawyer! ... see same comment on Better Business Bureau website. - Jim W.

I rented a truck from this location and dropped it off on a Sunday (when the location was closed). The truck was spotless. I took pictures of the odometer and truck to avoid any problems since the truck was not being checked in while I was present. The next day I received an email receipt which reflected a $25 cleaning charge. When I called to complain, the rep said he had to go look at the truck to see what needed to be cleaned. Obviously it is standard practice to charge the $25 fee, without even knowing if it is applicable or without even seeing the truck. While on the phone, he told me that there were 2 leaves and a quarter in the back of the truck. This is beyond ridiculous. I was told to call 1-800-UHaul if I wanted to dispute it, which will now become just a huge waste of my time. I will never rent from this location again and/or recommend this location to anyone. At the very least, I want my damn quarter back.