O.G. Croteau Plumbing & Heating
381 Summer St, Fitchburg, MA 01420
Reviews
01/03/2018
Provided by YP.comHad a wonderful experience. Answered all my questions and did the job in a timely manner. I called them out for a sewage backup. They fixed the issue and showed me on their camera what the problem was. Very helpful!
01/03/2018
Provided by YP.comA job well done, replaced my boiler very quickly and had no problems. I am very pleased with their effort.
05/26/2017
Provided by YP.comThey are the worst. They came to my house through Unitil to give me a quote on converting to gas. My furnace is only two years old and I have never had any issues with it. Hours after they left my house, my furnace began leaking. It has been leaking 20+ gallons of hot water every single day. They refuse to take responsibility for the issue. They keep telling me that they didn't touch anything, however, there were ZERO issues with my almost new furnace prior to them coming. When they came back out with Unitil to see the furnace, they told me it would cost $800-$1,000 to fix the problem.They have called me a number of times to give me motherly advice on what my next steps should be so I guess that is better than fixing the problem they caused..... DO NOT USE THIS COMPANY. THEY ARE THE WORST AND THEIR CUSTOMER SERVICE IS TERRIBLE!
11/12/2012
Provided by YP.comI had O G Croteau come out and service all of my 3 boilers which cost me almost $450, about a week later the boiler went down and instead of warranteeing their work and taking care of it...they charged me $135 to get it back up and working. DO NOT USE THIS COMPANY Horrible customer service and you'll pay through the nose. I never had any problems with my boilers...however, a week after they are serviced part begins leaving and puts out the pilot....I guess they know how to ensure that the money keeps coming in when other parts OUT OF NOWHERE begin to malfunction. I would be interested n how many other people this has happened to. They are a joke and too expensive to be this unreliale!
07/09/2010
Provided by YP.comI called them out to unclog a drain. They couldn't get the clog out so instead told me there was no clog and proceeded to charge my credit card without my permission. I had to call out a second company, which quickly found the simple clog and fixed the problem. Do not use this company, they are incompetent and dishonest.
More Business Info
No Job Too Small Or Too Wet!
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat - Sun Closed - Extra Phones
Fax: 978-342-6965
- Services/Products
- Inspection Services
- Carbon Monoxide Testing
- Water Leaks
- Installations
- Water Main Repair
- Remodeling
- Drain Trap Treatment
- Drain Cleaning
- Sewer Repair & Replacement
- New Installation
- Trenchless Repair
- Commercial Services
- Engineering
- Drain Repair
- Fixture Replacement
- Water Heaters - Sales & Service
- installation
- Water Heaters
- Repair
- Copper Piping
- Plumbing
- Installation
- Residential Services
- Boiler Repair
- Drains
- Sewer Cleanout Installation
- Service
- Repairs & Maintenance
- Trenchless Excavation
- Repiping
- Emergency Cleanup
- Sewer Repair
- Pipe Thawing
- Rooter Service
- Industrial Services
- Sewer Lines
- State
- Home Maintenance Programs
- Storm Drain & Catch Basin Cleaning
- Sewer Drain Cleaning Service
- Septic Systems & Tanks
- Kitchen Fixtures
- Faucets
- Sinks
- Root Destroyer
- Sewer Lines & Sewer Systems
- Drains
- Sewer Drains
- Service
- Boilers
- Catch Basins & Traps
- Bathroom Fixtures
- Heaters
- Oil
- Glass-Lined Heaters
- Bathtubs & Showers
- State
- Sewer Lines
- Sewer Pumps
- Water Heaters
- Repair
- Tankless Water Heaters
- Brands
- State, State Water Heaters
- Payment method
- visa, discover, mastercard
- Languages
- French
- Accreditation
BBB Accredited Business
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- Categories
- Heating Contractors & Specialties, Air Conditioning Contractors & Systems, Altering & Remodeling Contractors, Building Contractors, General Contractors, Heating Equipment & Systems-Wholesale, Oil Burners, Plumbers, Plumbing Contractors-Commercial & Industrial, Plumbing-Drain & Sewer Cleaning, Sewer Cleaners & Repairers, Sewer Contractors, Water Damage Emergency Service, Water Heaters
- Other Information
Specialties: Bathrooms;Color Video Sewer Inspection System;