S S Lobster Ltd.

Write a Review978-342-6135

CLOSED NOW - Opens at 10:00am

#highly recommended #reasonable prices #must try #good food #friendly staff

I have bought fish from S&S Lobster for a while. Sometimes good, sometimes OK. I don't eat at the restaurant because from the retail ordering counter the kitchen doesn't appear clean. Last Saturday I bought trout, scallops and "fresh" sole. Short ride home in an air conditioned car. Cooked scallops-- rubbery. Sunday PM the whole fridge stunk, couldn't find the culprit but Monday AM I opened the sealed bag with the sole in it. YIKES. REALLY bad. The trout in the bag right next to the sole was fine. I called S&S and got disconnected twice. Third time the young man who answered said he didn't handle that. Nothing else. I asked for his supervisor and he said, "He's at the bank." "When will he be back?" "I don't know." etc etc. I called later and got disconnected two more times by the boss/owner?, Mark. Mark is the embodiment of "I'm too busy for this;" he did not care about this fish, and replied that a day and a half

after buying it, it's not surprising it was bad! The conversation went nowhere. "What do you want from me?" he said, impatient. "A refund or replacement," I said. He scoffed at that, told me he was busy and I could call the next day. We're talking less than $10 and he's giving me the runaround. I have the fish and the receipt, and all the times I suggested I come by he said, "We're cleaning up," "We're closed," "I won't be there." Lesson: DON'T BUY FISH AT S &S LOBSTER if you think they will honor their product. If the fish is no good, you're out of luck.

For Father's Day this year, I had bought my dad a gift certificate to S&S lobster (which he used to buy clams for a family clambake). Well, he cooked the clams like he always does, but only about 20 clams out of the purchased 5 lbs opened up! And we've always read that you shouldn't eat clams that don't open up, because it could mean that they were bad. So I called S&S today to tell them that, because I felt really bad that my dad really couldn't eat any of the clams that he had bought with his certificate. (I was hoping that S&S would give my dad some more clams or at least give him a small certificate to use towards a future purchase). Well, the guy from S&S was SO rude on the phone and told me that we should have just eaten the clams. I told him that we were afraid to risk that, as clams usually always open up if they're good. We've definitely never had that problem before. He said there was nothing he could do for us, since we obviously had cooked them wrong (even though I assured him that my dad has been cooking clams for YEARS and this has never happened). So I said, "Well, that's kind of sad, because we're longstanding customers. But this makes me not want to go back to your store to buy seafood." He replied, "Well, that's okay, because we have plenty of customers." (Yikes)! I was really disappointed that my dad didn't get anything out of his gift certificate... and I was disappointed in the attitude of the manager at S&S, because we have been customers for years.

SS Lobster is the best!! Fish is always fresh service is great and prices are super. Their restaurant food is awesome too