Flagstaff Hearth & Home

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Purchased a Travis Industries gas fireplace insert from FH&H and the install was seamless and timely. Very satisfied with my unit and dealings with this business and highly recommend them. Local folks!

We have 2 fireplace inserts in our home which were installed when we built it 25 yrs. ago. One of them has never worked right with intermittent problems getting it to turn on. Finally it would not turn on at all. I had 2 other local companies come to fix it. 1 removed a critical part completely which did nothing for the fireplace. The other came twice and finally said don't call me again to fix this and quit throwing money at this one. You need to buy a new one. I finally walked into Hearth & Home, discussed my problem and scheduled an appt. They came quickly, fixed it, and the fireplace worked without a hiccup for the entire winter. These folks were friendly, responsive and best ever they fixed my fireplace. Will definitely call them again if I need them.

Troy and his people were highly professional and responsive to every request that we had. It was a challenging project that required some hand holding which he was very happy to do. He made our lives easier. I would hire him again without thought,

did not show up on time for 1st apointment. When they did show up the service rep. did not know what to do after spending an hr discussing issues with the owner. Rep. Spent 15min lighting a pilot. Charged for a hour and when requested to come back and deal with the problem wantted to charge more. Shoddy wk ethics.