Groucho's Deli McLeod's Plaza

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OPEN NOW - Closes at 2:00pm

I eat at Grouchos in Florence, SC a least 2-3 a month. However, today I had a very unpleasant experience and I will not be returning. I called my order in at 11:00 am and told the person I would be there at 12:00. When I got there, I was told I had to wait in line, even though I called my order in. I waited for over 20 minutes. I paid for my food and then stepped to the side to wait for my order. I stood there for ten minutes and the owner walked past me three times before she finally stopped and asked what I ordered. When I told her I ordered soup, she said we’re out of that kind of soup. She then offered me soup that I do not eat. I respectfully declined and asked for my money back. She then threw $11 dollars at my for mine and my friend’s order. (She had also ordered the same soup) Then the owner said, “I don’t fix soup and hour early because then it will be cold.” IF that’s the case, then why didn’t someone tell me that when I order or at least when I paid? I am very, very unhappy with how she acted and I’ve never been treated that way at a business, especially by the owner.