Red Bone Alley

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OPEN NOW - Closes at 10:00pm

I just had the most God awful experience I have ever had at a restaurant. I ordered online. My food was supposed to be ready at 5:20. At 5:45 my food was brought out with no explanation as to the reason for the wait and hardly an apology. Once we got the food home we found our order was incorrect and missing an entree. I called and spoke to a manager named Jeff (who is not listed on the website as a manger) who apologized and said if we could come back he would have our missing item ready in 10 minutes. He asked what vehicle we would be in so it could be brought out to us. I got off the phone with Jeff at 6:03. At 6:35, 20 minutes after when it should have been ready, we went inside to get our food since it clearly wasn't going to be brought out to us. Once inside we explained to the hostess what was going on and she went to get our food. Dave (who is the General Manager) came up front and asked if we had been waited on. We told him we were waiting on our corrected order after waiting 20 minutes longer than quoted. At that moment the hostess brought our food. No apology. Nothing. The icing on the cake? The entree that we drove back to get was cold. The entire experience was ridiculous. We will absolutely never eat at this establishment again and will without a doubt be telling every single person who brings up restaurants in, around, or near us that Redbone Alley is not the place to go.

Wonderful atmosphere...love the downtown Charleston feel. The menu is small but the choices are scrumptious. I love the Chicken salad and the shrimp and grits. Staff is friendly and if you have an issue the manager comes to assist right away. I send all my friends and family here, and when we have out of town guests I always take them here.

Fast service, clean, kid friendly! They even have a section for kids to play and get free ice cream. Prices are somewhat affordable.

Always a treat to go have a meal at Red Bone!

Great food, best shrimp and grits I ever had. Pleasant persons.

Sorry Columbia lost theirs, but I love this place's menu!

neat atmosphere, but very long waits and limited menu