Quality Elec & Appliance Service

Write a Review845-651-4451

CLOSED NOW - Opens at 8:00am

PLEASE STAY AWAY!! I had the misfortune of coming in contact with this shop.
My three month old Sony TV (LED 55 inch) broke down and I was referred to them by Sony's customer service as one of their contractors. They were quick to come and take the tv and after waiting for a week I called them to ask for a status, the woman on the line told me that the technician wasnt in and that he wil call me back. It took two weeks before they call me back to and told me that they order a part.

I knew I was dealing with a bunch of A..Holes when the woman answering the phone seemed annoyed everytime I called, she started talking to me with a condescending attitude and even hung up on me. She was even rude to to wife and my wife called. After THREE months I told them that I was picking up my TV (broken and all), and I really wanted to confront this moron that answers the phone, I went to the shopand what a SURPRISE and she wasnt as nasty in person but didnt release my TV until Sony pay them for their "time". Came back a week later and pick up a broken TV, approximately three and half months later I came back home with a BROKEN TV.. SONY later agreed to replace TV with a brand new one after a total of FOUR months without the unit.

IN SHORT, STAY AWAY-NASTY,UNPROFESSIONAL, LIARS, CON ARTISTS..PLEASE TRY SOMEONE ELSE!!!
ps: I dont usually write reviews but I felt that this shop warranted one to exposed their incompetence!

used Quality today for the first time, and was pleasantly surprised. It was a nice change of pace to have a service tech who was extremely nice, explained everything he was doing, and fixed the problem at a very reasonable cost. I'll definitely use Quality again, and have already recommended him to several people I know who need service. Thank you!

Christine J, Middletown

Great service, timely appointment, reasonable cost. I would use them again for sure! I am very happy with them.

I called yesterday for troubleshoot/repair of a GE refrigerator, the office told me a tech would call back within an hour. He called back 15 minutes later and scheduled for the next day!

He told me between 9 and 12, called to let me know he was on the way by 10, and did a great job. He explained what he was doing, didn't try to sell me anything I didn't need, and left me with a working refrigerator. He told me there was a 90 day warranty on labor and 1 year on the parts. He was also nice to my dog.

I would definitely recommend this local family owned business. GE would have kept me waiting 4 days for an appointment.

Thanksgiving without an oven. Has to be his friends writing reviews because this place is horrible. DO NOT USE THIS BUSINESS. They have been to my house numerous times and over a 3 month time span still cant fix my oven. The secretary Heather seems to be annoyed when you call to ask for an update. called numerous times today and went straight to voicemail. Decided to stop by and she was out in front smoking. Guess the nicotine is more important than answering the phone. Called Viking support and they advised using another company. Lesson learned Mike Monroe NY

Awesome response time and service. I would highly recommend. Elaine (Cornwall).

I called at 10am, and Seth walked through my door by 11am. He fixed my dryer right on the spot. I will be using Quality for all my repair needs, Denise, Scotchtown

I had an appointment within a few days and was able to get an early morning appointment so I did not have to miss any time from work. My broken oven was diagnosed and fixed in less than 30 minutes. Everyone was courteous and helpful. Kristen, Montgomery

Seth was just great! He came to repair our refrigerator with less than 24 hours notice. He arrived earlier than expected, have a quick diagnosis of the problem and serviced it in no time. Very pleased with service!!

I called for service and received a call back in half hour, Seth was at my door in two hours. Professional, friendly, on time and fixed my dryer immediately. Will use Quality for all my appliance needs.

Great Guy Great Service Early morning appointments on time :-)

My very old stove decided to not cooperate this year. I did not want to replace. Called one company, but they do not servies this area.They highly recommended Quality repair and I called them right away. Seth called right back with in a few minutes, and came next day.After expanding problems on phone. He checked out stove within minutes and said he had part on hand. He had repair in minutes.Price was great and what I could afford. Great service and superior repairman.

My Viking refrigerator was leaking water and the temp. was much too warm. Seth returned my call and was on the job in a timely manner.

Very professional and honest. Explained the issue and resolved it.

Would highly recommend!

Excellent professional service. Seth diagnosed my washers problem within a few minutes and fixed it right away. I would highly recommend this company and will use them again. A+

Great service! Seth was on time, professional, efficient and polite. I was told outright the cost to fix my dryer and within 10 minutes was good to go! I highly recommend them.

Had my oven fixed today 9/26/13 by Seth and I must say he is the best. Had the part on the truck and he fixed it in about 5 mins (not kidding either). I was told he would be here before 2pm but he arrived at 10:30am and that's a big plus for me. If you live in the Middletown area or surrounding area and need a repair give Seth a call.



Randy from Middletown

I can't say enough about this company. Seth arrived on time and it was within a few hours of my first contact. He diagnosed the problem with my refrigerator immediately.

The parts were in his truck and he fixed the problem within an hour. Fast, friendly and reliable. I will be using this company again!!

My washer was broken and Seth the technician fixed it quickly and was very

professional.

I can not recommend Quality Electronics & Appliance Service enough. They were at my house within 5 minutes, had the part in the truck, and my refrigerator was fixed in less than an hour from my call. Very friendly, and professional.

They were absolutely great. Prompt and courteous. Diagnosed problem with front loading washing machine and fixed right away. Very easy to deal with. Would recommend them to everyone!