Chandler & Knowles CPA's

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Rochelle and her team were absolutely amazing for the first couple of years that we were there! I highly recommended them to everyone! However, this past year's experience was a complete 360. The accountant assigned to us, did our taxes incorrectly multiple times, giving us 4 different amounts (including one for 25k!). We requested that Rochelle review because we were hesitant about filing and wanted to make sure it was right. She suggested we do an extension and when we went to call the office to do it, her office staff suggested we didn't. We decided against it, which is where things got worse. I believe that we offended Rochelle by not taking her advice and from that point on were an inconvenience to her and her office. We had to literally call repeatedly and beg for them to file on time since we didn't have an extension. Luckily for us the deadline was extended a day, because we heard nothing from them until the last possible second on the extension day. We were able to file and a couple months later, were charged almost $1k in "rework" fees. When we inquired what they were, we were told from Rochelle that she knew that we caused extra work from having worked with us before and she believed her staff more than us, even though her accountant had openly admitted being wrong multiple times. We were then asked not to use them in the future. It was a very sad experience that could have been avoided by adopting a customer-service attitude, providing itimized billing so people know what they are getting charged, and using care when doing people's taxes and not calling them with multiple amounts that including shockingly high numbers. We loved our previous two years with this firm. I would just caution anyone who might have "complicated" taxes to avoid using them as they do not admit to making mistakes and will put the blame on their clients.

They have done an excellent job keeping my business books reconciled and filing the taxes each year. We have been a client since 2006 and cant imagine business without them.