Gateway Dental Group

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CLOSED NOW - Opens at 7:00am

I recently had to goto a dentist, I had a filling that broke and I was in pain. So I looked up the closest dentist to me that took my coverage and found Gateway Dental. When I got there they were very nice during the whole process. But when I kept asking what my insurance covered, I could not get a straight answer... After they were done drilling away the bad parts, hardly any tooth left. The dentist then gave me the prices on crowns (again still in pain), which ranged from $500 metal/porcelain, $650 gold/porcelain and $1100 full porcelain (stupid me took his word). I didn’t want any metal crowns (FYI: metal isn’t good for your gums or teeth unless it’s gold), so my only choice was a full Porcelain crown at $1100 (or so the dentist told me). When I was still undecided because of the cost, he suggested a Partial Crown called an overlay to save me money - $750 my cost over what my insurance covered (again what the dentist told me)... So I went with the overlay to save me money. The receptionist came in and went over ONLY the cost of the work would be. She quickly had me initial for the COST of the work ONLY she said before they got started. So I did and they did the work. Now, when I took a look at the receipt when I got home, I saw a basic coverage under what I paid, which showed a metal/porcelain $50 not $500(which was the price given) and no coverage for an overlay. So I called the insurance company and found out that ALL the crowns were covered for $50+$150 upgrade for a molar ($200 total). When I called the office to try and get an answer as to why they MIGHT not have told me the truth about the costs, they told me the overlay was better than the other crowns and it was too late I already signed for the work, sorry. I asked why would I pay $550 extra per tooth... they wouldn't tell me and said it was my fault for not knowing. So if you decide to go there KNOW what exactly is covered (including Procedure codes) or they will take advantage...