Massage Envy Spa - Folsom - Empire Ranch

Write a Review916-985-6100

OPEN NOW - Closes at 10:00pm

I was a "member" for over a year and a half. My two therapist were excellent and I was very satisfied with their competency.
That said, I must warn anyone considering joining Massage Envy. The contract, misinformation, pressure and lack of flexibility should make anyone requiring a Massage Therapist look at other options. The business model is that of a 1990's health club and has none of the integrity. Members are truly just seen as cattle by the management and I assume the owner...Herd them in, sign 'em up and take their money...
The staff is made up of mostly vacuous teeny boppers that have been taught a route sales presentation and constantly are trying to "up sell" you to some new overpriced add-on.
Please take your hard earned money elsewhere. Business' like this should not be supported in this economy or any other for that matter.

This is a wonderful location with excellent estheticians. Amazing facials and very knowledgeable about Murad products, which I love. Wish I could afford going every 6 weeks! My skin has never felt better.

Read the fine print on the contract...... Wanted to cancell the mebership due to the poor customer service. Had 10 Hours of massages left on the account that I could not use and they would not let me. You pay for a service you should recieve consideration for the service you have paid for......

There were some wonderful massage therapist, but bad managers and bad policies.

NOT AT ALL CUSTOMER SERVICE FRIENDLY.

Choose some place else!