O'Reilly Auto Parts

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I am appalled by the experience I've had courtesy of the mickey-mouse excuse for management run by Gerardo. After paying money to order a part I needed for my vehicle, I waited over a week to receive a phone call in vain. I stopped by for a visit and was “helped” by Athena who informed me that there was no record of my transaction, but told me to come back later after they figured it out. Upon arriving for pickup, I was informed that Gerardo had decided to ship it back but that they would re-order the part. Receiving no phone call, I decided to pay O’Reilly a visit and had the “pleasure” of meeting Gerardo, who informed me that my part would not be arriving. When I asked him why the repeatedly failures to follow-up with me, he simply responded that he “didn’t know.” It is apparent that Gerardo and Athena are either unaware of or do not care for the concept of customer service. I rate my experience zero out of five stars and will not be returning any time soon.