Computer Resource

Write a Review970-223-8398

CLOSED NOW - Opens at 9:00am

I am quite dissatisfied with the service I received

(or rather didn't receive) at Computer Renaissance in

Fort Collins.



A month or so ago I spent over $700 on a used HP

Pavilion. Despite the fact that the machine came with

no software CDs, the slightly overweight sales/repair

associate assured me that if I had any problems I need

only use the repair partition on the HD or, failing

that, I could bring the machine back to the store

where they have several flavors of XP CDs.



I bet you can't guess what happens next? Yes, blue

screen of death. It's a stop error. The machine won't

load XP. Not even into safe mode. It won't run the

recovery program (you know, F10 on startup) and I

don't have any way of accessing the recovery

partition. After mere minutes of research and on my

other PC, I have a fix! I need only run a chkdsk /r

from the recovery console and I should be able to boot

XP again. No problem, right? I can take it back to the

store and they'll pop in an XP disk, get to the

recovery console, do a chkdsk /r and in 10 minutes

I'll be in my happy place... right?



Wrong.



The same overweight sales associate tells me he's

going to charge me Between $120 and $140 to repair my

now useless but easily fixable PC. ? ? ? Are you

KIDDING me?



With this depressing news, I ask for a manager... and

behold I get the store owner! Huzzah, I am saved!



I expressed my distress at the news to the store

owner, who simply (and not in a particularly friendly

manner mind you) stated that it was not his problem

that HP doesn't ship software with their PCs (ok,

true... but he still chooses to sell their hardware)

that he was not willing to give or lend me a copy of

XP for the 10 minutes it might take to run a chkdsk /r

(ok, but maybe he could have one of his guys do it?)

BUT that he was more than willing to have his guys

take a look... for $80/hour or approximately $120-140.



I have since contacted HP, purchased recovery disks

for $28.62, run a chkdsk /r and FIXED my PC in

approximately 12 minutes time... and I will -never-

return to Computer Renaissance Fort Collins, nor would

I recommend them to anyone for service, sales, or support.