Advantage Rent A Car

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Shout out to Matt! He was fabulous on my recent trip to Ft. Lauderdale, going above and beyond to assist with my elderly parents. Getting them to the car, along with walkers and baggage, with them in wheelchairs, was no easy feat but he made it happen. Thanks again, Matt.

this was the worst experience I ever had with a rental company. I booked a convertible specifically because I needed that style of car for the weekend, I was in front of the counter at 9:30 sharp, there were 8 people in front of me. The 2 guys there were the most unprofessional employees I've ever seen in my life. They were chatting with people about personal stuff and they took an average of 15-20 minutes per customers. After waiting 90 minutes, when finally was my turn they told me not only that they had no convertible but that they didn't have any car available at all at the moment!!! When I complained they just relpied "well at least you didnt pay". This is truly unacceptable, your employees have no respect and consideration for customers!

Took forever to check out, then when I got to the front they told me I needed to provide proof of insurance or they would charge me the extra $30. I said I had insurance under the amex. They wouldn't accept it My husband happened to have our Car insurance with him but they wouldn't accept that either so I cancelled and went next door to Avis who gave me no trouble whatsoever and checked out in less than 5 minutes compared to the 45 minutes with advantage. Avis also came in $30 cheaper.