The Csi Companies

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CSI, Claims Service International, is supposed to be a neutral claims processor and yet they are obviously in bed with the companies they represent, like Great American Van Lines.



I was moving my things from NC to Montana and have never had a worse moving experience in my entire life. I'm 60 years old, so as you can imagine, I've moved many times. Great American Van Lines not only destroyed a number of my prized possessions and antiques, but the original quote was for $2114 and after loading my stuff they handed me a bill for $3458. They delivered my things several weeks later than what they had originally promised and arrived with little notice during the worse snow storm in two years. So, I was forced to drive from Yellowstone National Park where I work and my boss insisted that I take a sleeping bag and extra clothes and water in case something were to happen. Upon arrival they were putting snow chains on the 18 wheeler and after paying hundreds of dollars for a bulk fee the first thing I noticed is they had disassembled my $3800 South African table, did not protect it all and treated it like firewood. My Tempur-pedic bed was ruined, along with an antique Queen Anne oak chair, an $800 lounge chair, a cherry dresser I had for 50 years, with lots of other problems like a broken hinge on my cedar chest, etc.. The last time I heard from their manager, he said you're not going to get a dime from us you SOB and then hung up on me.



CSI's original claim offer was for $150... Of course, I spent hours contesting their weight-based decisions in finite detail.



Then, today, after waiting four months, CSI, sent me a Closed Claim Notice saying "that they (Great American Van Lines) would like to handle my claim directly". They went on to say: "Great American Van Lines Inc. regrets being unable to satisfy your claim but must maintain their position in this matter." How can a company pretend to be a neutral, non-biased claims processor after seeing dozens of pictures of what they did to my furniture. I've also wondered why if you call CSI and Great American Van Lines that it sure sounds like the same person answering the phone...