Tropical Sailing

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CLOSED NOW - Opens at 9:00am

My 2 friends and I were really excited and looking forward to a sunset cruise with Tropical Sailing, however, we were extremely regretful after this experience. The reservation confirmation says covid protocol procedures would be strictly enforced and we found that was 100% not true.
While starting a tab at the bar, the captain asked my friend what her name was, how do you spell it, and where was she from. She responded, "Alisha, I'm from Atlanta." He responded, "that's a very Atlanta way to spell your name." (Alisha is a caucasian woman.) Infer what one may, this remark set the tone in how they treat their guests.
While we respectfully distanced during the whole excursion, the captain later encouraged a group of 20-25 to move to where we were seated to get a group photo. My friend loudly protested how uncomfortable she was with 20+ unmasked people suddenly was on top of her, with little regard of personal space. The captain unsuccessfully asked the group to "move over 2 feet" to which no one did.
After the excursion, I waited till almost all guests had left the boat to privately speak to the captain about the experience. His inability and reluctance to see another perspective was clear. Even after I tried repeatedly to pay for the 2 glasses of wine we ordered, to which he said "was on the house, but you can tip me cash." Making cash tips superseded the safety and experience of certain guests.
To further sour the experience, I emailed with the company's manager, Captain Adam, to come to a resolution and have a conversation. He had the same dismissive and uninterested attitude as his employees. After 2 weeks of emails, I informed him that I would dispute the charges with my credit card company and informed him I would post my review where he maturely responded, "I am actually writing your report now, but go ahead, do your worst. I do not respond well to threats." Can't blame it on a language barrier, the message was clear that only certain clientele mattered.