Ohana Salon & Spa

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I visited the location in South Miami, Florida and it was great!

Very displeased with the nail service. This was the worst pedicure I've ever gotten anywhere. I purchased an Amazon Local coupon for a mani/pedi. The tech, Carly, who worked on my nails is fresh out of school (literally, high school- she still wears her high school ring), and is very "green" and inexperienced. She's nice, but should not be doing nails. Here's what happened:



I've had probably 50 or 60 pedicures in my life and this one is the worst I've ever had. When I go for a pedicure I look for three things: exfoliation, calf massage, toenail polish.



I'm 8 months pregnant. I can barely reach my toes so I splurged to purchase this coupon in hopes of getting my nails done. Carly took me back.



1) Calf Massage. She did NO massage on my calves, whatsoever.



2) Exfoliation. She slathered on the salt scrub and lightly rubbed it in and then rinsed it off.

She used the pumice block very, very lightly. So light, in fact, when I got home that night, the bottom of my feet felt like sandpaper! My feet are not bad normally but now they feel scratchy when I try to put on socks or when I rub them against fabric or skin.



3) Polish. She began to polish my toenails and dropped the hot pink polish bottle and it splattered the wall, my shoes, my feet, and the wash basin where my feet had been. She didn't apologize. She looked flustered and lightly wiped off the flip-flops I brought with me. These flops have rhinestones on them and the leather bands are white. Now they are hot pink. She then started to pour bleach into the basin while I hovered my legs over it. Hello! A) I'm pregnant and should not be breathing those fumes, B) One splash and she'd have ruined my clothing with bleach! I quickly corrected her "uh, no, you should not be pouring bleach while I'm sitting here". She stopped and tried to get the polish off the wall. At this point I'm really ticked off. She has no experience, doesn't know how to apologize, nor how to handle a tense situation.



As for the manicure- it was "so-so". She couldn't keep the file on my fingers, it kept jabbing my hands and I took my rings off because she kept coming dangerously close to filing them!



I woke up the next morning and the polish was already "pulling away" for lack of a better term from my cuticles and looks 2 weeks old. Whatever. I cannot believe a business would try to solicit more clients and stick them with someone who clearly has no idea what she's doing.



I will NOT return to Ohana for any type of nail service. Completely unprofessional hacks.

I went in a couple of months ago and had a horrible experience. Not with the stylist but with the front desk and left a review online. A manager did get back in touch with me about it, and when I contacted them back, I find out she no longer works there. Neither was the receptioist who took my original complain. What gives???

Horrible experience at this place. I have visited this salon a few times before and will not return. I made an appointment with a certain stylist and ended up getting the switcharoo game because they booked too many people too close together. This is very disrespectful because if I book an appointment with that person, I expect them to do my hair not anyone else. Also, their prices seem to get higher and higher everytime I get my hair done. I had only a few highlights done (not even a partial) along with a trim, and they charged 117.00.. Absolutely rediculous. If you want what you pay for, stay far from this place. Horrible customer service, and left this place very unhappy.

Find someone who really likes their job and plans on staying there for a while. I have been there three times and the people I saw the previous time were no longer there. They seem to have a higher turnover of people than most places although there are a few that I have seen that have been there. I won't go again but if you do look for someone who has worked there for a while.

AWESOME!!! Never had a bad experience with Ohana, they truly treat you like family!