Bill Smith Inc

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I purchased a GE Advantium microwave oven from Bill Smith Appliances just over three (3) months ago and have already had three (3) service calls on it. A wire to the surface light was not connected at the factory. The convection oven took 30 to 45 minutes to preheat, if it even got to the preheat temperature. The control panel board shorts out and turns the oven off if you are cooking on the surface unit. The exhaust fan does not turn on to protect the oven if the surface unit over heats the microwave. The service man from Bill Smith just lied to me and said the microwave did not have this feature. I am an older person and I have become afraid to use the unit. I am afraid it could short out and set my house on fire. The service man stated that we had to manually turn on the exhaust fan to prevent overheating and moisture getting to the controls. I even tried whad he told me and the unit still shorted out and shut-down. I have talked to GE and Bill Smith about my fears and they have not done anything. They keep sending out service men to fix the problems and they just keep lying to me.

I CAN NOT AND WILL NOT RECOMMEND BILL SMITH APPLIANCES OR ANY GE APPLIANCES TO ANY ONE.