City Mattress - Fort Myers

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I bought a mattress, box springs, and a brace for the bed frame. The brace was defective, but it took months - from January through May - for them to correct it. The manager and the clerk of the store were very rude and simply would not help. I would never shop there again.If the manager had been polite, and had simply listened to me on one of my many visits, this would not have been a problem. I finally took the defective product into the store and said, "You have told me any idiot can put this together, so put it together." When he couldn't, he admitted he had sold me a defective product. No apologies, however.

I bought a mattress at the Ft Myers FL store on US 41 in January. I also bought a new set of braces for the center support of the underside of the bed - and that is the problem.From the beginning, I was not satisfied with the purchase of the center support beams. I returned several times to resolve this problem, but each time I was treated rudely and in a demeaning manner. No one tried to help me at all. One person even suggested "any idiot can put these together." Well, this idiot was having problems. There had been no instructions, and while I could put them together, they continued to slide and I simply did not feel they were properly installed.In the end, I found a helpful employee at another of City Mattress' stores. I took my center frame to him and he immediately determined the problem. In the box I purchased, the factory had packed six right hand sides, rather than 3 left hand pieces and 3 right hand pieces. He also said the box should have had instructions, and he fre