Mattress Warehouse of Fort Myers

Write a Review239-744-2243

OPEN NOW - Closes at 9:00pm

My husband and I purchased a mattress, bed frame and mattress protector about two months ago prior to us moving. We scheduled to have it delivered, at that time we received everything but the mattress protector. I called the store and let them know and the lady that answered was apologetic and informed me one would be getting delivered. The following week came and it was not delivered. My husband then called the store and Gary (our original salesman) spoke to him and basically told us we would need to pick it up ourselves. This was not feasible because at the time we purchased the mattress from an hour away and did not feel we needed to drive an hour to pick something up they forgot to deliver. Gary then told my husband it would be delivered this week, by yesterday. We yet again did not receive the mattress protector. I called Gary today to inform him and he told me I needed to go pick it up at the store, or be refunded. I nicely said I do not feel it is fair to make me drive to pick something up that you all forget. Gary's reply was, "I don't know why it is such an enormous request for you to pick up your mattress protector yourself". I then nicely asked to speak with a manger or district manger. He replied by saying that is no one to talk to besides him and he's "done dealing with me". I asked him who he spoke to when we were in the store and had to okay a price with. He said that was his district manager. I asked if I could be in contact with him. Gary replied stating "he is no longer with them and does not deal with matters like this" and repeated to me again that he is "done with me". All the time, I have remained very calm with him and was simply wanting a solution that was fair, considering this was not my mistake. I immediately called customer service and a nice lady called the store to speak with Gary about his behavior and is filing a report with Gary's district manger. She is also mailing me my mattress protector, no issues once so ever.