NAPA AutoCare Center

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Stay away! Possibly the worst experience I have ever had with a mechanic. My 1998 F150 needed an ignition coil. Typically a pretty easy fix in the $400 range. They charged $119 to run a diagnostic which is more than a code reader costs.. Dropped the truck off Friday morning at 9am, get a call at noon saying it is the coil and they are going to replace it, and the plugs and wires for $571, Still high, but at this point they have the truck. She says they should have it done by the end of the day. Then she says there is a problem with the heads and they can't replace the coil without removing the heads and says it will be an additional $900!! I say no, put the plugs in and the coil on. Truck isn't done until 1pm the following Tuesday, I go to pick it up and she hands me a bill for $665. I say the quote was $571 and that's what I'm paying. I'm told the person who gave me the original quote FORGOT to add the plug wires in the quote. I pay $613 take my truck and it is still running rough.