Piercing Pagoda

Write a Review239-936-2141

I used to work at Piercing Pagoda in the Edison mall. I did a store transfer to be closer to my home, I was getting about 30 hours before the transfer and after I did the transfer, my hours went down to 13-14 hours a week. NO ONE can live off of that. It was decent until my assistant manager, Tabitha Mcmullen started harassing me. I informed my manager Amanda Hobbs, but she didn't do much just tell her to stop. It didn't last a few days until the harassment started all over again. I then contacted my District manager, Kimberly Osborne. My DM said she would take care of it, but she didn't really do anything either. I then was informed my DM was getting tired and annoyed with me contacting her because no one was dealing with this. I used to love working there, then I decided to leave because it was getting out of hand. My last week at Piercing Pagoda they scheduled me 9.50 hours in two days, KNOWING I live 1 hr 30 min away.



I don't even know how they are even open still.

Not once but twice did this happen to me: I was treated with such rudeness and disrespect I could not believe it. I had two purchases within this year where I bought a warranty with each one. My earrings that I bought broke so I took them back to get a new pair as the warranty guarantees. When they looked me up in the system there was no evidence of purchases. I looked up my bank statments that included the store number that proved my purchase and even the extra price of the warranty. They said that it wasn't showing up in there system and there was nothing they could do. I provided them with proof and not only did they not honor my warranty, they treated me as if I was crazy and with rudeness, as if is was wasting their time. I used to be a huge fan of the piercing pagoda but now I will never go back there again and I will never let anyone I know buy from there. I have never had such bad customer experience. I was especially shocked at the older woman with short curly blonde hairs lack of regard for me as a customer and a person. I can't believe it.