Hank's & More Fine Furniture

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CLOSED NOW - Opens at 10:00am

I purchased $2,600 in living room furniture. 4 pieces. 2 pieces arrived very used and one piece arrived very broken, and very used. My hardwood floors were just refinished and a nail sticking out of one piece put in a deep scratch on my floor. I called them. Nicki called back, kept making promises. She actually had the nerve to tell me that I should just put something over the scratch to hide it. I'm not sure what kind of house Nicki lives in but that doesn't cut it in my house. After several phone calls, they finally agreed to replace the broken and used furniture pieces. These pieces sat in my living room for 8 days before they came to replace them. One of the new replacement pieces had staples sticking out of it. I fixed that myself. You're welcome, Hank. Nicki said she would call me right back to tell me what she's going to do as far as compensation for all of this mess. She had the nerve to also tell me that I bought closeout furniture, I did not. I bought front of the show room furniture and one of their most expensive sets. I purchased brand new, I received used and broken funiture. 8 days later I now have the furniture that I originally purchased, but no phone call back from Nicki. No compensation, nothing. Absolutely the worst furniture store I've ever seen. Also "Stu" or "Stewart" the manager was the sales person. He was absolutely unwilling to budge on full sticker price at all. He just kept running over everything we said and everything he agreed to, he would change behind our back. Now not being willing to budge off of sticker, fine, fine, Hank, after all it's some "fine furniture" right? So if I have to pay full price, just give me the new furniture that I paid for. You know, the "fine furniture" and not "used and broken?" Now agreeing to deliver on Wednesday and then whispering to the lady behind the desk to make it Thursday is just plain rude, Stewart. In short: Avoid this store at all costs. $2,600, 8 days later, $500 to fix a scratches on our floor from the used broken pieces they tried to push on us, and we finally have the furniture we chose in the showroom. You deserve zero stars Hank, you should be ashamed.